Account Manager
Core
Manage a portfolio of hospitality customers valued at $500k-$1M, acting as the primary point of contact to drive retention, upsell opportunities, and strategic product adoption.
Role type
Senior Account Manager (Customer Success)
Builds
Customer success outcomes, revenue growth, and product engagement for hoteliers
Domain
SaaS / Hospitality Technology
Deliverable
client delivery
Required skills
consultative selling, churn reduction, upsell strategy, customer data analysis, product knowledge, stakeholder management, project management, industry trends analysis
Preferred skills
Australian hospitality market experience
Responsibilities
Identify upsell opportunities for ACV expansion, minimize customer churn, act as the first point of contact for all client inquiries, guide clients through their customer journey, analyze customer data to improve utilization, manage customer escalations, gather client feedback for product releases, maintain detailed product knowledge, act as a strategic partner to customers
Seniority
Mid-to-Senior, hands-on IC