Operations Supervisor
Core
Operations Supervisor leading a team to manage inventory levels, staffing, and customer service operations for a smart transportation technology company.
Role type
Operations Supervisor
Builds
Operational efficiency and customer service delivery for government and commercial clients
Domain
Smart transportation / Government solutions
Deliverable
dashboards & analysis
Required skills
Inventory management, Staffing planning, Performance management, Customer service, Process improvement, Data analysis, Microsoft Excel, Conflict resolution, Team coaching, Change management
Preferred skills
Previous supervisor experience, Bachelor's degree
Technologies
Microsoft Office (Excel, Word, PowerPoint) (via careerplan.io/jobs/4707705006-operations-supervisor-at-verramobility)
Responsibilities
Develops and motivates employees through coaching and performance reviews; Monitors inventory and forecasts to ensure adequate staffing; Conducts 1-on-1 sessions and team meetings; Addresses employee performance and behavior issues; Tracks attendance and provides progressive discipline; Implements process and organizational changes; Handles escalated customer issues.
Seniority
Individual Contributor, Supervisory level