Lead Processing Specialist
Core
Lead a team of processors in a Government Solutions Event Processing department, overseeing daily operations, customer correspondence, and team performance.
Role type
Senior IC team lead (operations/customer service)
Builds
Operational efficiency and customer satisfaction in government event processing
Domain
Government services / Event processing
Deliverable
dashboards & analysis
Required skills
Team leadership, coaching, conflict management, problem-solving, prioritization, customer service, data analysis, process improvement
Preferred skills
Stakeholder management, vendor partnership, strategic planning
Technologies
O365 suite, reporting databases (via careerplan.io/jobs/4708549006-lead-processing-specialist-at-verramobility)
Responsibilities
Coach and train team members on performance gaps; Act as initial point of contact for team escalations; Collect and disseminate daily metrics; Respond to client and internal processing inquiries; Provide feedback on operational procedures; Collaborate in planning sessions using continuous improvement methodologies; Partner with outside vendors; Process events and customer correspondence; Oversee office and team during supervisor absence.