Operations Supervisor-1
Core
Lead a team of event processors to manage inventory levels, forecast staffing, and ensure SLA compliance for government and commercial mobility solutions. (via careerplan.io/jobs/4698491006-operations-supervisor-1-at-verramobility)
Role type
Senior Operations Supervisor (Event Processing)
Builds
Staffing plans and operational workflows for toll, violation, and vehicle registration processing
Domain
Smart transportation / Government solutions / Event processing
Required skills
Team leadership, inventory management, forecasting, SLA monitoring, performance management, conflict resolution, process improvement, stakeholder management, data analysis, Microsoft Office proficiency
Preferred skills
Previous supervisor experience, training material development, change management
Responsibilities
Develops and motivates employees through coaching and performance reviews; monitors inventory and forecasts to ensure adequate staffing; conducts 1-on-1 sessions and team meetings; addresses performance and behavior issues; tracks attendance and provides progressive discipline; implements process changes; handles escalated customer issues.
Seniority
Senior, hands-on IC