Operations Supervisor
Core
Supervise and manage a team of processors handling event data (tolls, violations, registrations) for commercial and government customers, ensuring SLA compliance and operational efficiency.
Role type
Operations Supervisor (Event Processing)
Builds
Data processing workflows and customer service outcomes for rental car companies, fleet operators, and government entities.
Domain
Transportation technology / Government solutions
Deliverable
production ML models (via careerplan.io/jobs/4698493006-operations-supervisor-at-verramobility)
Required skills
Team leadership, inventory management, SLA monitoring, performance coaching, conflict resolution, process improvement, stakeholder management, data analysis, Microsoft Excel
Preferred skills
Previous supervisor experience, change management, service recovery
Technologies
Microsoft Office (Word, PowerPoint, Excel)
Responsibilities
Develops and motivates employees through coaching and performance reviews; monitors inventory and staffing to meet SLA requirements; conducts 1-on-1 sessions and team meetings; addresses performance and behavior issues; builds relationships with internal departments and vendors; implements process changes; handles escalated customer issues.
Seniority
Mid-level, hands-on IC