Product Support Analyst
Core
Technical resource providing break/fix support and troubleshooting for T2 Flex PE parking management software solutions.
Role type
Product Support Analyst (Technical Support)
Builds
T2 Flex PE software solutions for parking, mobility, and transportation customers
Domain
Parking, mobility, and transportation technology
Deliverable
client delivery
Required skills
software troubleshooting, configuration management, data communications analysis, case management, technical documentation, root cause analysis, escalation management, customer communication, diagnostic tool usage
Preferred skills
Oracle-based products experience, parking/mobility/transportation industry knowledge
Technologies
T2 Flex PE, Oracle-based products
Responsibilities
Diagnose and resolve software, configuration, data, and communications issues; manage support queues and case documentation; create and modify customizable product configurations (reports, queries, automated tasks); develop knowledge-base articles and troubleshooting tools; consult with customers and internal teams to recommend solutions; participate in incident management and technical triage; maintain service-level expectations for escalated cases.
Seniority
Junior to Mid-level, hands-on IC
