Product Specialist / L2 Tech support
Core
Provide second-level technical support for Flight Plan Manager, a flight operations product used by airlines and operators worldwide.
Role type
L2 Technical Application Support Specialist
Builds
Flight Plan Manager application stability and customer service quality
Domain
Aviation / Flight Operations
Deliverable
client delivery
Required skills
troubleshooting complex application issues, log analysis, data investigation, SQL querying, monitoring high-availability environments, file-based integrations, messaging systems
Preferred skills
ITIL processes, aviation industry experience, customer-facing support experience, team mentorship
Technologies
Windows, Linux, Microsoft SQL Server, SQL Profiler, ProcMon, Zabbix, FTP, MQ
Responsibilities
Monitor operations and deployments, diagnose and resolve customer-reported issues, maintain communication during high-severity incidents, support application configuration, document technical procedures, escalate issues when necessary
Seniority
Mid-level, hands-on IC
