Product Support Engineer/Technical Support Engineer (B2B)
HybridNo visa sponsorship
Core
Provide technical support and onboarding for B2B e-learning and media businesses using a secure video hosting platform.
Role type
B2B Product Support Engineer
Builds
Customer success for trial signup clients via tutorials, guides, and demos
Domain
Video hosting / E-learning / Media
Deliverable
client delivery
Required skills
Technical product explanation, API/SDK documentation, infrastructure workflows, troubleshooting, tutorial creation, multi-channel communication (email/chat/call/video)
Preferred skills
Prior sales/business development experience, understanding of algorithms, coding knowledge
Technologies
AI video tools, Zoom, API/SDK
Responsibilities
Troubleshoot product issues, create integration tutorials, conduct product demos via webinars, handle customer communications across tickets and calls
Seniority
Individual Contributor