L2 Support Engineer
Core
Resolve escalated support tickets, investigate technical problems, and implement solutions to prevent recurrence for corporate, public, and private customers.
Role type
L2 Support Engineer
Builds
Customer support workflows and service stability
Domain
Telecom and digital solutions
Deliverable
client delivery
Required skills
Database knowledge (Oracle, MSSQL), API and microservices experience, networking fundamentals (TCP/IP, DNS), English fluency, problem-solving, analytical thinking
Preferred skills
Proactive problem-solving, teamwork, attention to detail
Technologies
Oracle, MSSQL, APIs, microservices, TCP/IP, DNS
Responsibilities
Resolve escalated support tickets promptly, investigate technical problems and identify root causes, coordinate with QA and Dev teams on complex issues, provide updates on backlog status and service metrics, document resolutions, identify areas for workflow improvement
Seniority
Individual Contributor, operational level