Technical Support Engineer
Core
First point of contact for inbound customer communications, troubleshooting proprietary laser weeding equipment, and supporting field operations.
Role type
Technical Support Engineer
Builds
Customer experience and operational stability for LaserWeeder™ and Carbon Autonomy systems
Domain
Ag-Tech / Robotics / Computer Vision
Deliverable
client delivery
Required skills
remote/telephone customer-facing service, ticket management, complex instruction following, Linux troubleshooting
Preferred skills
none stated
Technologies
Linux
Responsibilities
Serve as first point of contact for inbound communications, troubleshoot and resolve issues with laser weeding equipment, gather diagnostic information, support Field Support Engineers and Sales personnel, contribute to internal and external documentation, participate in on-call rotation
Seniority
Mid-level, hands-on IC
