Technical Support Spec (German and Englsih)
Core
First-line technical support specialist resolving product issues for English and German-speaking customers via phone, email, and chat.
Role type
Level 1 Technical Support Specialist
Builds
Customer support operations for fitness and wellness platform
Domain
SaaS / Fitness & Wellness
Deliverable
client delivery
Required skills
Troubleshooting, multi-channel communication, customer education, documentation, escalation management, technical certification acquisition
Preferred skills
French fluency, Italian or Spanish skills, fast-paced environment experience
Technologies
Internet browsers, email platforms, support systems
Responsibilities
Deliver technical support to English and German-speaking customers, troubleshoot basic product issues, navigate multiple support channels, educate customers on features, document interactions, follow knowledge management processes, escalate complex issues, acquire Level 1 Technical Support Certification
Seniority
Junior, entry-level IC
