Client Success Manager
Core
Ensure smooth operation and strategic alignment of administrative functions, customer experience initiatives, executive service support, and operational processes for smart mobility clients.
Role type
Senior Client Success Manager (Administrative & Operations)
Builds
Operational processes, customer experience strategies, and contract delivery for smart mobility and tolling clients.
Domain
Smart mobility, tolling, and fleet management
Required skills
Program management, executive administration, customer experience strategy, operational process optimization, contract management, financial reporting, stakeholder management, incident management, strategic planning, compliance auditing
Preferred skills
MBA, Master's degree, experience in program management or executive administration
Technologies
Microsoft Office (Excel, Word, PowerBI), IT/SNOW incident management systems (via careerplan.io/jobs/4699263006-client-success-manager-at-verramobility)
Responsibilities
Develop and implement efficient administrative systems and processes; Design and execute strategies to enhance customer experience; Serve as primary point of contact for customers during Operations and Maintenance phase; Oversee and optimize daily operational processes; Ensure adherence to business rules and ongoing delivery of contract requirements; Prepare and review reports for executive meetings; Oversee the invoicing process; Assist with quality, accuracy and compliance audits; Provide support for court and administrative hearings.
Seniority
Senior, hands-on IC
