Senior Software Engineer, AWS
Core
Design, develop, and maintain Amazon Connect contact center platforms and supporting AWS services to support National Operations Centre, Claims, and Customer Service operations.
Role type
Senior Software Engineer (AWS/Contact Center)
Builds
Amazon Connect contact flows, serverless applications, and integrations with enterprise systems (Guidewire, CRM)
Domain
Insurance / Contact Center Automation
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect, AWS Lambda, Amazon Lex, Infrastructure-as-Code (Terraform/CDK), REST API design, Python/TypeScript, CloudWatch, CI/CD pipelines
Preferred skills
Insurance domain experience, Dynatrace, React
Technologies
Amazon Connect, AWS Lambda, Amazon Lex, DynamoDB, API Gateway, S3, CloudWatch, Guidewire, GitHub Actions, Terraform, Python, TypeScript, React
Responsibilities
Design and optimize contact flows, queues, and IVR menus; Develop and maintain serverless functions and conversational AI bots; Ensure platform reliability and incident response; Build integrations with enterprise systems and data pipelines; Mentor junior engineers and support operations teams.
Seniority
Senior, hands-on IC
