Customer Success Manager - EMEA
Core
Post-sales primary point of contact responsible for customer onboarding, implementation, adoption, and driving time-to-value for enterprise clients.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, adoption strategies, and value realization outcomes for security infrastructure products.
Domain
Cybersecurity, DevSecOps, Supply Chain Security, Containers
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, stakeholder alignment, change management, issue escalation, product expertise, relationship building
Preferred skills
Early-stage startup experience, hands-on technical experience in cloud computing, containers, Linux, vulnerability management
Technologies
AWS, GCP, Azure, Linux, containers
Responsibilities
Drive business success planning and value realization cycles; act as the voice of the customer to internal teams; collaborate with technical support for issue resolution; develop hands-on technical knowledge of the product; educate customers on features and security principles; manage relationships with stakeholders from technicians to CISOs to drive renewals and expansion.
Seniority
Senior, hands-on IC
