Principal Customer Engineer
Core
Lead technical onboarding, implementation, and post-sales support for enterprise customers in the AI security market to ensure rapid time-to-value and successful adoption.
Role type
Principal Customer Engineer (Post-Sales Technical Lead)
Builds
AI security applications and enterprise infrastructure solutions
Domain
Cybersecurity, AI/ML, Enterprise Infrastructure
Deliverable
production ML models | product features
Required skills
Post-sales technical leadership, AI system deployment, enterprise infrastructure knowledge, complex SaaS integration, risk management, cross-functional collaboration, process documentation
Preferred skills
Experience in regulated industries, Red Hat OpenShift certification
Technologies
OpenShift, containers, security protocols, SaaS
Responsibilities
Lead technical onboarding and implementation planning, own post-sales technical relationships, develop structured implementation plans, manage project risks and blockers, coordinate with Sales/Engineering/Product teams, document technical guides and runbooks, triage technical issues, gather customer feedback for roadmap
Seniority
Senior, hands-on IC
