Customer Service Representative (CSR)
Core
Handle customer inquiries and resolve issues via phone, email, chat, or in person to ensure positive customer experiences.
Role type
Customer Service Representative
Builds
Customer satisfaction and resolved service issues
Domain
General customer support
Deliverable
client delivery
Required skills
problem-solving, conflict resolution, multitasking, CRM tool familiarity, product information delivery
Responsibilities
Respond to customer inquiries via phone, email, chat, or in person; Resolve customer complaints and provide appropriate solutions within timelines; Maintain accurate records of customer interactions and transactions; Follow up with customers to ensure issues are resolved satisfactorily; Coordinate with internal teams to address customer concerns; Provide product/service information and assist customers with their requirements.
