Collections Manager
Core
Lead a collections team to collect receivables, mitigate revenue attrition, and ensure compliance with policies and regulations.
Role type
Senior IC collections manager
Builds
Collections operations and team performance
Domain
Financial services / Security industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, Salesforce proficiency, billing systems expertise, contact center operations, collections management strategy, regulatory compliance knowledge, data analysis for performance monitoring, conflict resolution, process improvement, audit management
Preferred skills
Experience in security or service-oriented industries, advanced problem-solving abilities
Technologies
Salesforce, billing systems, collections software, CRM systems
Responsibilities
Lead, mentor, and develop the collections team to ensure high performance. Enforce company policies, SOPs, and regulatory requirements in collection activities. Monitor and analyze collections performance metrics and KPIs. Address customer and employee friction points to improve efficiency and satisfaction. Prepare reports for senior management on collections activities and areas for improvement. Conduct regular audits to ensure compliance with internal and external standards.
Seniority
Senior, hands-on IC