Service Delivery Manager till vår SOC
Core
Bridge customer needs and technical capabilities for security monitoring services, ensuring SLA compliance and recommending security improvements.
Role type
Service Delivery Manager (SOC)
Builds
Security monitoring services for critical infrastructure customers
Domain
Cybersecurity / Security Operations Center
Deliverable
client delivery
Required skills
SLA management, customer relationship management, project management, technical interest, reporting, business acumen
Preferred skills
NIS2 experience, experience with larger corporate clients
Technologies
N/A
Responsibilities
Ensure delivery according to contract, monitor SLA compliance, recommend security measures, write customer reports, act as primary customer contact
Seniority
Mid-level, individual contributor
