CDC Service Delivery Lead
Core
Lead service delivery for a Cyber Defense Center (CDC), acting as the link between customers and security teams to ensure effective, reliable, and continuously improving cyber defense services.
Role type
Service Delivery Lead (Cyber Defense)
Builds
Cyber defense services, service portfolio, and service catalog for internal and external customers
Domain
Cybersecurity operations / Service Management
Required skills
IT or cybersecurity service delivery, service management/ownership, customer and stakeholder management, cybersecurity operations understanding, SLA/OLA/KPI management, translating customer needs to technical requirements, cross-functional coordination
Preferred skills
SOC or managed security service experience, global organization experience
Technologies
Service management frameworks, SLA/OLA/KPI tools
Responsibilities
Lead and coordinate CDC service delivery, build customer/stakeholder relationships, coordinate onboarding of new organizations/services, develop/improve service delivery model, define/maintain services and documentation, manage service portfolio/catalog, establish/follow up on SLAs/OLAs/KPIs, translate customer needs to operational requirements, coordinate dependencies/escalations, drive service reviews and continuous improvement, contribute to process & governance initiatives