Data Operations Engineer
Core
Provide technical support for data operations, troubleshooting data access, quality, and availability issues for US federal government clients.
Role type
Data Operations Customer Support Specialist
Builds
Data service reliability and user support processes
Domain
US Federal Government / Data Operations
Deliverable
client delivery
Required skills
technical support, troubleshooting data issues, customer service, documentation, knowledge management, change management, proactive monitoring
Preferred skills
none stated
Technologies
none stated
Responsibilities
respond to and resolve customer tickets related to data services, diagnose complex data-related problems, coordinate with technical teams for issue resolution, develop and maintain knowledge base articles, monitor data service health and performance, track and report on support metrics, establish support procedures and escalation paths, implement proactive monitoring, communicate service disruptions to users
Seniority
Mid-level (4 years experience required)
