AI Support Engineer, Government - Washington, D.C.
Core
Troubleshoot complex technical issues for U.S. Government agencies and FedRAMP-compliant teams, acting as a critical escalation point and line of defense for mission-critical AI systems.
Role type
Senior Support Engineer (Government/Public Sector)
Builds
Scalable support workflows and automation tools using AI and scripting to improve operational efficiency for public sector clients.
Domain
Artificial Intelligence / Public Sector / Government Compliance
Deliverable
client delivery
Required skills
SaaS troubleshooting, Python scripting, AI tool integration, complex incident resolution, security and compliance translation, cross-functional partnership
Preferred skills
Experience in high-growth tech startups, expert-level SaaS troubleshooting, calmness under high-stakes pressure, ability to thrive in ambiguity
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex issues for U.S. Government agencies and FedRAMP teams; serve as a trusted expert resource for novel technical problems; partner with Engineering to resolve and prevent recurring issues; leverage scripting and AI to automate operational workflows; drive operational excellence by identifying automation opportunities; provide on-call coverage for business continuity.
Seniority
Senior, hands-on IC
