Manager, Technical Support National Security
Core
Lead technical support and field operations for defense and federal government customers using Skydio autonomous drones and BVLOS systems.
Role type
Manager, Technical Support National Security
Builds
Operational readiness and mission effectiveness for national security agencies
Domain
Defense / Federal Government / Unmanned Aerial Systems (UAS)
Deliverable
client delivery
Required skills
Customer support leadership, defense/federal government experience, UAS operations knowledge, team coaching, operational KPI ownership, CRM proficiency, data-driven decision making
Preferred skills
UAS/robotics/IoT product support experience, Applied AI knowledge, FAA Part 107 certification
Technologies
Salesforce Service Cloud, Jira, Databricks
Responsibilities
Guide daily customer interactions to successful resolutions, own operational customer satisfaction and team productivity, coach support representatives, improve support processes and policies, collaborate with cross-functional teams on mission readiness
Seniority
Manager, people leadership
