Service Level Specialist
Core
Design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments in a technical organization.
Role type
Service Level Specialist (IC)
Builds
Service delivery performance reports and improvement plans
Domain
IT Service Management / Federal Government
Deliverable
dashboards & analysis
Required skills
SLO tracking and reporting, service performance analysis, stakeholder collaboration, service improvement planning, industry standards knowledge
Preferred skills
None stated
Technologies
None stated
Responsibilities
Establish and monitor SLOs, analyze SLO performance data to identify trends, address service level breaches, conduct service reviews with customers, develop service improvement plans, maintain service catalog accuracy
Seniority
Mid-level, hands-on IC
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