ServiceNow Performance Analytics Developer
Core
Design and implement ServiceNow Performance Analytics solutions to create dashboards, measurements, and reports for data-driven decision-making across IT and departments.
Role type
ServiceNow Performance Analytics Developer
Builds
Performance Analytics dashboards, measurements, and scorecards within the ServiceNow platform
Domain
IT Service Management (ITSM) / Enterprise Data Analytics
Deliverable
dashboards & analysis
Required skills
ServiceNow Performance Reporting, ServiceNow architecture (ITSM, CMDB), JavaScript, Glide API, ServiceNow scripting, data visualization principles
Preferred skills
Agile/Scrum methodologies, ITIL processes and frameworks
Technologies
ServiceNow, JavaScript, Glide API
Responsibilities
Design and implement Performance Analytics solutions; Develop meaningful Measurements, scorecards, and dashboards; Collaborate with partners to gather requirements and translate them into technical specifications; Ensure data accuracy and integrity across analytics modules; Optimize platform performance using best practices in scripting and asynchronous processing; Maintain existing analytics configurations and visualizations; Provide training and documentation for end-users and administrators; Troubleshoot issues and perform root cause analysis (RCA) for analytics-related problems
Seniority
Mid-level, hands-on IC