Onboarding Coach
Core
Train hotel clients on the Cloudbeds platform, resolve inquiries, and ensure they achieve confidence in using the system to manage their properties.
Role type
Customer Onboarding Coach (Hospitality)
Builds
Customer onboarding success and product adoption for hotel properties
Domain
Hospitality / SaaS Customer Success
Deliverable
client delivery
Required skills
Hospitality operations experience, client training, troubleshooting, relationship building, feedback synthesis, project management
Preferred skills
Project Management certification
Technologies
Salesforce
Responsibilities
Facilitate client onboarding, training, and ongoing support via video, phone, and email; Resolve customer inquiries and troubleshoot escalated issues; Partner with Sales to define success and drive retention; Build strong client relationships to encourage loyalty; Contribute to training materials and stay updated on system changes; Record activities in Salesforce and share insights for product improvements.