Training and Development Specialist-Airport Dimensions
Core
Design, implement, and oversee comprehensive training programs for brand, hospitality, and compliance standards within airport lounge environments to ensure exceptional guest experiences and operational consistency.
Role type
Senior Training and Development Specialist (Hospitality Operations)
Builds
Training curricula, Standard Operating Procedures (SOPs), onboarding programs, and service excellence initiatives for airport lounge teams.
Domain
Airport hospitality and premium travel services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design and implementation, LMS management, SOP creation, service observation and coaching, guest feedback analysis, stakeholder collaboration, pre-opening support, compliance monitoring, bilingual capabilities
Preferred skills
Large-scale facilitation, union environment experience, aviation or luxury service background, executive-level presentation skills, brand translation expertise
Technologies
LMS platforms, digital training tools
Responsibilities
Develop and deliver onboarding, retraining, and leadership programs; create and maintain SOPs; conduct service simulations and real-time coaching; analyze guest feedback and audit data to drive training improvements; support new lounge openings; manage training content and completion tracking.
Seniority
Senior, hands-on IC with mentorship responsibilities