Customer Success Manager
Core
Drive customer experience and maintain long-term partnerships for hospital and healthcare customers, focusing on relationship management, adoption, and renewals.
Role type
Customer Success Manager
Builds
Customer success strategy and internal processes for healthcare clients
Domain
Healthcare / Health IT
Deliverable
client delivery
Required skills
relationship management, cross-functional collaboration, stakeholder engagement, project management, problem solving
Preferred skills
clinical workflow exposure (RCM, CDI), EMR implementation experience, familiarity with project management tools (Smartsheets, Notion, Slack)
Responsibilities
Own existing customer relationships, serve as primary point of contact for issues and escalations, proactively identify opportunities for satisfaction and retention, manage cross-functional efforts, establish trust with healthcare stakeholders, help build internal processes and playbooks
Seniority
Mid-level, hands-on IC