Customer Success Representative
Core
Primary point of contact for customer inquiries and issues between sale and activation, supporting sales and field operations to resolve requests and complete underwriting requirements.
Role type
Customer Success Representative
Builds
Customer onboarding and installation scheduling
Domain
Security and automation solutions
Deliverable
client delivery
Required skills
customer service, problem solving, time management, product knowledge, communication
Responsibilities
Act as primary point of contact for customer inquiries and issues; Support communications from sales and field operations; Conduct outbound calls to new customers; Receive inbound calls from field operations to verify installation components; Communicate with underwriting to facilitate timely approvals.