Sr. Customer Success Executive
Core
Senior Customer Success Executive serving as a trusted advisor to strategic healthcare clients (large health & hospital systems, Academic Medical Centers) to drive adoption, retention, and growth.
Role type
Senior Customer Success Executive (Strategic Account Management)
Builds
Healthcare SaaS platform for patient messaging, appointment scheduling, and care delivery modernization
Domain
Healthcare / HealthTech
Required skills
Strategic account management, stakeholder relationship building, onboarding & adoption leadership, upselling & cross-selling, customer success strategy, data analysis, cross-functional collaboration
Preferred skills
Healthcare domain knowledge, EMR/EHR consulting experience, Product Management background, process building, upsell execution
Technologies
SaaS platforms, EMR/EHR systems
Responsibilities
Manage portfolio of strategic healthcare clients; lead onboarding and drive product adoption; develop customer success plans and monitor health metrics; identify upsell/cross-sell opportunities; analyze customer data for insights; advocate for customers internally; collaborate with Sales, Product, and Support teams.
Seniority
Senior, hands-on IC