Director of Client Services
Core
Primary steward of select high-value client relationships, driving account growth and strategic partnerships for a commerce and retail technology company.
Role type
Senior IC Director of Client Services
Builds
Strategic client partnerships and account growth
Domain
Retail, E-commerce, Commerce Technology
Deliverable
client delivery
Required skills
Strategic stakeholder management, Account growth strategy, Business case development, Industry insights (retail/e-commerce), Contract lifecycle management, Cross-functional partnership
Preferred skills
Executive presence, Predictive revenue planning, Partner network management
Responsibilities
Lead regular business reviews with client leadership, Identify and scope new work opportunities, Manage contract renewals and extensions, Coordinate client visits and on-site meetings, Resolve client friction to support delivery teams, Forecast future revenue for managed accounts