Client Partner
Core
Own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value in industrial manufacturing environments.
Role type
Senior Client Partner (Enterprise Account Management)
Builds
Customer success outcomes and revenue growth for industrial clients
Domain
Industrial manufacturing / Digital transformation
Required skills
Enterprise account management, renewal and expansion forecasting, risk mitigation, account planning, executive stakeholder management, industrial manufacturing domain expertise, process digitization, data analysis, Gainsight, Salesforce
Preferred skills
Digital transformation focus, manufacturing job experience
Technologies
Gainsight, Salesforce
Responsibilities
Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes; Build and maintain accurate renewal and expansion forecasts; Proactively identify at-risk accounts and drive mitigation plans; Develop and execute account plans; Partner cross-functionally with Sales, Support, Product, and Delivery; Lead customer engagements (e.g., QBRs, executive reviews); Maintain disciplined use of systems for data integrity and forecasting accuracy