Senior Customer Success Manager
Core
Senior Customer Success Manager partnering with enterprise accounts to drive adoption, retention, and strategic growth for commercetools' composable commerce platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success practice, strategic account plans, and product roadmap feedback loops.
Domain
E-commerce / Headless Commerce / Enterprise Software
Required skills
Enterprise account management, strategic business reviews (SBRs), technical understanding of API-first/headless commerce, C-suite advisory, cross-functional collaboration, product advocacy, global team leadership
Preferred skills
E-commerce or retail industry experience, additional European languages
Technologies
Composable Commerce, Frontend, Connect, API-first architectures
Responsibilities
Guide enterprise clients in maximizing value of agentic commerce architecture; translate product features into business outcomes; lead Strategic Business Reviews (SBRs); partner with Product Management to shape roadmap; collaborate with Sales, Product, and Support; represent company in webinars and advisory groups; refine global Customer Success frameworks; mentor team members.
Seniority
Senior, hands-on IC with mentorship responsibilities