Head of Operations
Core
Build a documented, measurable operating system for Sales, Customer Success, hiring, and financial rhythms to ensure business repeatability as the company doubles in size.
Role type
Head of Operations (General Manager)
Builds
Operating systems for sales forecasting, customer retention, hiring processes, and financial planning
Domain
B2B SaaS (AI-native helpdesk)
Required skills
General management, P&L ownership, B2B SaaS revenue engine expertise, hiring at pace, clear writing, AI usage
Preferred skills
Experience in profitable/capital-efficient companies, founder-led business experience
Technologies
AI tools for research, drafting, and analysis
Responsibilities
Design sales qualification and forecasting systems, build customer health scoring and retention rhythms, create hiring scorecards and interview processes, manage budgets and headcount planning, establish weekly operating cadence and monthly business reviews
Seniority
Senior, hands-on IC
