Account Manager
Core
Own relationships, outcomes, and revenue across a portfolio of technical B2B SaaS customers, acting as the primary business and commercial point of contact for customer executives and product leaders.
Role type
Senior Account Manager (Technical B2B SaaS)
Builds
Customer success, revenue retention, and expansion for Prismatic's integration platform
Domain
B2B SaaS, Data Observability, Integration Platforms
Required skills
Account lifecycle management, revenue forecasting, contract negotiation, stakeholder management, technical product translation, strategic account planning, renewal and expansion strategy, executive communication, risk identification, process improvement
Preferred skills
Experience with embedded software, iPaaS, APIs, integration platforms, automation, developer tools, cloud infrastructure, workflow products, REST/GraphQL APIs, OAuth, webhooks, JSON, integration architecture
Technologies
Prismatic, APIs, webhooks, embedded experiences, integration workflows, developer tooling, REST, GraphQL, OAuth, JSON
Responsibilities
Own the full account lifecycle including onboarding, adoption, value realization, renewal, and expansion; Build trusted relationships with CTOs, CPOs, VPs of Engineering, and financial stakeholders; Develop account plans connecting customer goals with commercial priorities; Lead executive business reviews and strategic account meetings; Act as the voice of the customer to synthesize feedback into actionable recommendations; Identify opportunities to expand into new products, teams, and use cases; Partner with technical teams to resolve escalations and drive outcomes.
Seniority
Senior, hands-on IC
