Customer Support Associate (Maternity Leave Cover)
Core
Provide hands-on, day-to-day technical support to users via email or chat, becoming a product expert and trusted partner.
Role type
Customer Support Associate (SaaS)
Builds
Client experience and support operations for a global AI-driven creative analytics SaaS platform
Domain
SaaS / Creative Analytics / AI
Required skills
Technical support, SaaS environment experience, enterprise customer support, ticketing systems (Zendesk, Intercom, JIRA), problem-solving, written and verbal communication
Preferred skills
Series A or B startup experience, high-volume support queue experience, Agentic (AI) workflows familiarity
Technologies
Zendesk, Intercom, JIRA
Responsibilities
Resolving product queries via email or chat, triaging and escalating bugs and technical issues, surfacing client feedback to internal stakeholders, collaborating with cross-functional teams, contributing to support documentation and process improvements, identifying opportunities to improve client experience
Seniority
Junior to Mid-level, hands-on IC