Support Engineer
Core
Build internal support tools and automation to empower the support team, while resolving complex technical escalations and improving AI-powered support systems.
Role type
Senior Support Engineer (Builder)
Builds
Internal support tools, automation, and AI support integrations
Domain
Consumer privacy, identity management, and customer support
Deliverable
production ML models | product features
Required skills
Python, Django, PostgreSQL, SQL, debugging, system tracing, AI integration, account recovery, identity verification, fraud/abuse review
Preferred skills
Intercom, payments/billing, phone/messaging systems, account security
Technologies
Python, Django, PostgreSQL, Intercom
Responsibilities
Build and maintain internal support tools for account lookups, refunds, and recovery; Improve AI-powered support and chat integrations; Handle technical escalations and investigate system issues; Manage sensitive security and privacy cases; Identify patterns to eliminate recurring issues; Establish runbooks and tooling standards
