CRM and Sales Executive
Core
Managing the customer relationship lifecycle from first enquiry to repeat order for a premium gourmet grocery marketplace.
Role type
Customer Relationship Executive (Inside Sales & Support)
Builds
Fresh produce, artisan bakery, clean-label snacks, functional beverages, and wellness essentials for discerning Delhi NCR households.
Domain
Grocery / Food & Beverage / Direct-to-Consumer
Deliverable
product features
Required skills
consultative selling, lead conversion, CRM management, multi-channel communication (calls, WhatsApp, email, chat), operations coordination, customer retention, data tracking
Preferred skills
experience with UHNI/HNI customers, membership program management
Responsibilities
Manage inbound and outbound customer communication across calls, WhatsApp, email, and chat; Convert warm leads and enquiries into paying customers through structured follow-ups and consultative selling; Handle UHNI and HNI customers with the discretion, warmth, and polish the brand demands; Maintain accurate lead, customer, and order data on the CRM; Coordinate with operations and dispatch teams to ensure smooth onboarding, on-time delivery, and order accuracy; Resolve customer queries, complaints, replacements, and refund requests with urgency and ownership; Onboard, engage, and retain Kaze Privilege Club members and upcoming membership customers; Surface customer feedback, recurring issues, and demand signals to the marketing and category teams