Customer Growth Manager
Core
Drive revenue growth for existing hotel clients through outbound and product-led initiatives by upselling and cross-selling additional software features.
Role type
Senior Account Executive / Customer Growth Manager
Builds
Upsold PMS and hotel management software modules for existing customers
Domain
Hospitality Technology (SaaS)
Required skills
B2B sales, upselling, account expansion, stakeholder management, solution selling, industry trend analysis, presentation skills, relationship building, problem solving, Salesforce proficiency
Preferred skills
Hospitality operations experience, knowledge of PMS/channel managers, multilingual capabilities, Generative AI tools usage
Technologies
Salesforce, Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
Responsibilities
Build and manage a customer pipeline to exceed sales quotas, identify upselling opportunities via strategic account analysis, prepare and deliver tailored sales presentations and proposals, collaborate with onboarding teams for smooth implementation, monitor industry trends and competitor activities.
Seniority
Senior, hands-on IC