Senior Customer Success Manager
Core
Strategic advisor owning customer outcomes, retention, and growth for complex accounts in healthcare and government sectors.
Role type
Senior Customer Success Manager
Builds
Unite Us platform for community-based organizations, government agencies, and healthcare organizations
Domain
Health & Social Services / SaaS
Required skills
strategic account management, stakeholder engagement, account planning, renewal strategy, expansion identification, change management, data analysis, cross-functional leadership
Preferred skills
healthcare/government customer experience, executive stakeholder management, complex relationship management
Responsibilities
Develop and evolve account strategies aligned to customer goals, drive platform adoption and workflow optimization, identify and mitigate account and renewal risks, lead strategic customer conversations including business reviews and escalations, align cross-functional partners around customer priorities
Seniority
Senior, hands-on IC