Mid-Market Account Manager
Core
Mid-market account manager driving adoption, retention, renewals, and growth for a portfolio of financial institution customers using an AI-powered identity and fraud prevention platform.
Role type
Mid-market SaaS Account Manager
Builds
Customer retention, renewal revenue, and platform adoption for mid-market financial clients
Domain
Fintech / Financial Services / Fraud Prevention / Identity
Required skills
SaaS account management, portfolio management, commercial renewal management, customer health monitoring, product adoption driving, stakeholder relationship management, data analysis
Preferred skills
Fintech experience, fraud prevention domain knowledge, regulated industry experience
Technologies
Alloy platform, self-service resources
Responsibilities
Own and manage a large portfolio of mid-market customer accounts; Prioritize customer engagement based on account health and commercial opportunity; Execute repeatable account management plays; Drive product adoption through education and best practices; Own the commercial renewal process; Monitor customer health and usage trends to mitigate retention risks; Identify upsell opportunities; Coordinate with Technical and Product teams; Surface customer feedback to influence product development.
Seniority
Mid-level, hands-on IC
