Technical Support Engineer (US - Remote)
Core
First-line technical support engineer for a B2B event platform, acting as the primary link between event teams and the platform to solve real-time issues ensuring seamless execution of mission-critical events.
Role type
Senior IC Technical Support Engineer (Event Platform)
Builds
CRM-connected event experiences for in-person, virtual, hybrid events, and webinars
Domain
B2B Events / Life Sciences
Required skills
Real-time troubleshooting, technical reasoning, fast decision making, empathetic communication, log analysis, system configuration review, cross-platform debugging
Preferred skills
Product escalation authority, documentation improvement, workflow optimization, training colleagues
Technologies
Live chat, ticketing systems, event platform tools, CRM integrations, mobile and web apps
Responsibilities
Investigate and resolve real-time customer issues across live sessions, audio/video quality, and event configuration; analyze logs to distinguish product bugs from configuration errors; collaborate with Engineering to drive permanent fixes for recurring issues; manage high-volume live chats with rapid response times.
Seniority
Senior, hands-on IC
