Sr. Renewals Manager
Core
Managing the renewal of high-value SaaS contracts, collaborating with Customer Success and Sales to secure quotes, purchase orders, and signatures while mitigating churn risk.
Role type
Senior Renewals Manager
Builds
Renewal forecasts, contract execution, and customer retention strategies
Domain
SaaS / IT Infrastructure Management
Required skills
SaaS renewals management, contract negotiation, Salesforce proficiency, churn risk mitigation, stakeholder management, forecasting accuracy, pricing strategy, enterprise sales cycle knowledge, data analysis, process improvement
Preferred skills
Experience in multi-region or enterprise scope accounts, executive stakeholder engagement, legal and finance collaboration
Technologies
Salesforce
Responsibilities
Manage a portfolio of high-value or strategic renewal accounts; Track accurate renewal/SaaS lists and maintain ownership of renewal forecasting; Drive renewal negotiations end-to-end; Lead renewal strategy calls to assess risk and upsell potential; Proactively identify and mitigate churn risk; Collaborate with Finance and Legal for compliance; Deliver accurate weekly renewal and churn forecasts; Develop insights to improve renewal processes; Share best practices across the organization; Partner with Customer Success leadership on customer health trends.
Seniority
Senior, hands-on IC