Service Manager – Construction Equipment
Core
Lead the day-to-day operations of the Service Department for John Deere construction equipment, ensuring operational efficiency and customer satisfaction.
Role type
Service Manager (Construction Equipment)
Builds
Service department operations and customer outcomes for heavy machinery
Domain
Construction equipment / Heavy machinery
Deliverable
physical/clinical work
Required skills
Mechanical knowledge, Operations management, Leadership, People management, Communication, Time management, Budgeting, Process development, Staffing, Work order review
Preferred skills
Specialized knowledge of John Deere construction equipment, Experience with similar heavy machinery
Responsibilities
Develop and monitor Service Department processes, Create annual Service Department goals and budget, Submit service warranty and Product Improvement Program claims, Schedule and assign jobs to employees, Review work orders for accuracy, Manage recruiting, staffing and employee development
Seniority
Manager, hands-on leadership