Customer Success Manager
Core
Manage a portfolio of enterprise customers in EMEA, driving adoption, ROI, and growth while acting as a subject matter expert for work management.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, engagement strategies, and measurable outcomes for enterprise clients.
Domain
SaaS / Work Management / Enterprise Software
Required skills
Enterprise account management, business strategy alignment, change management, project management, churn avoidance, stakeholder leadership, data-driven ROI analysis, cross-functional collaboration, product expertise, strategic planning
Preferred skills
German or French fluency, technical product knowledge, process redesign, creative problem-solving
Technologies
Customer Success Management platforms, work management tools
Responsibilities
Partner with customers to establish business goals and success metrics; execute engagement strategies to ensure ROI and MRR growth; serve as a subject matter expert for work management; monitor account health and manage churn; collaborate with Sales, Support, and Product teams; maintain detailed customer action plans.
Seniority
Senior, hands-on IC