Customer Success Manager - French Speaking
Core
Nurturing relationships with a portfolio of strategic French-speaking customers to ensure adoption, minimize churn, and drive renewal for SaaS-based anti-money laundering solutions.
Role type
Customer Success Manager
Builds
SaaS-based anti-money laundering solutions
Domain
Financial crime / Compliance technology
Deliverable
client delivery
Required skills
French language proficiency, relationship management, onboarding management, churn reduction, cross-sell and upsell, product feedback integration, C-Suite stakeholder management
Preferred skills
Project management experience, start-up experience, basic grasp of APIs and cloud platforms
Responsibilities
Manage customer lifecycle from onboarding to renewal, ensure implementation plans are in place, provide proactive support to increase adoption, drive cross-sell and upsell, shape product roadmap based on feedback, support new feature rollouts and training, contribute to market development content.
Seniority
Mid-level (2-4 years experience)