Client Operations Lead - August 2026
Core
Lead operational success for client sites, managing onboarding, daily operations, and field team performance for a food ordering platform.
Role type
Senior Client Operations Lead (Field Operations) (via careerplan.io/jobs/4572950-client-operations-lead-august-2026-at-sharebite)
Builds
Client operational playbooks, SOPs, and scalable processes for a B2B food ordering platform.
Domain
Food & Beverage / Logistics / Client Success
Required skills
Field team leadership, operational process design, cross-functional collaboration, data analysis, project management, SOP development, travel management
Preferred skills
Hospitality operations experience, Google Workspace proficiency, coaching experience
Technologies
Google Workspace, Slack
Responsibilities
Partner with Sales to define client operational needs and lead onboarding walkthroughs; Own day-to-day operational success and performance monitoring for assigned client sites; Recruit, train, and coach Client Operations Associates and support Site Leads; Conduct site visits to audit service standards and resolve operational issues; Develop scalable processes, training materials, and operational documentation; Analyze operational metrics to recommend process improvements.
Seniority
Senior, hands-on IC with team leadership