Technical Account Manager, Grocery Partnerships
Core
Own post-launch technical success for strategic grocery partnerships, acting as the primary conduit between partner teams and Cooklist to ensure product health, adoption, and issue resolution.
Role type
Senior Technical Account Manager (Enterprise B2B2C)
Builds
AI-powered grocery shopping, meal planning, and white-label consumer experiences for national and regional grocers
Domain
Grocery retail technology, e-commerce, and AI-driven consumer platforms
Deliverable
production ML models
Required skills
Technical account management, enterprise customer success, SaaS platform fluency, API troubleshooting (GraphQL/REST/WebSockets), generative AI tool usage, stakeholder management, product demo and training, issue triage and reproduction, requirement writing
Preferred skills
Grocery/retail technology experience, e-commerce domain knowledge, prior software development background
Technologies
GraphQL, REST APIs, WebSockets, generative AI tools
Responsibilities
Run recurring account reviews using AI to synthesize feedback and track action items; manage support intake, triage, and closure for partner issues; demonstrate new product capabilities and train partner teams on admin systems; synthesize partner feedback into actionable product requirements for engineering; monitor account health metrics including platform reliability and feature adoption; advocate for partner priorities internally with Product and Engineering teams.
Seniority
Senior, hands-on IC
