Founding Customer Success Engineer
Core
Own end-to-end technical troubleshooting and onboarding for enterprise customers to ensure platform adoption and success.
Role type
Founding Customer Success Engineer
Builds
Internal tooling, runbooks, and documentation to scale support
Domain
Software supply chain security / Developer tools
Required skills
Debugging complex technical issues, Reproducing issues in test environments, Scripting (Python, Bash), Reading code, Writing technical documentation, Partnering with engineering teams, Driving adoption metrics
Preferred skills
Application security background, Early-stage startup experience, Open source contributions
Technologies
CI/CD pipelines, Source code repositories, Runtime monitoring, Developer machine agents, Slack
Responsibilities
Lead technical onboarding for new enterprise customers, Debug complex issues across CI/CD and runtime features, Reproduce and root-cause customer issues, Build internal support tooling and documentation, Drive adoption metrics and identify at-risk accounts, Contribute to public documentation and community content
Seniority
Founding, hands-on IC
