Customer Engineer
Core
Troubleshoot complex, ambiguous issues for enterprise customers using Harness security, feature management, and code coverage products, digging into root causes and driving resolution end-to-end.
Role type
Senior Customer Engineer (Technical Support)
Builds
Resolves production incidents for customers using AI-powered software delivery platform modules
Domain
SaaS / DevOps / Application Security
Deliverable
client delivery
Required skills
Debugging, CI/CD concepts, Scripting (Python/Node.js/Bash), Linux systems, Networking fundamentals, Observability tooling
Preferred skills
Application security tooling, Feature flags, Code coverage tools, Cloud platforms, Kubernetes, Infrastructure-as-Code, Secrets management, AI tools
Technologies
Datadog, Splunk, Prometheus, CloudWatch, Python, Node.js, Bash, AWS, GCP, Azure, Kubernetes, Terraform, Pulumi, Vault
Responsibilities
Own customer issues end-to-end from first contact to resolution, Debug failures across integrations, APIs, agents, and pipelines, Use observability tooling to trace failures and identify root causes, Reproduce bugs with minimal steps and drive resolution with Engineering, Participate in incident triage and coordinate escalations
Seniority
Mid-level, hands-on IC