Customer Success Executive Intern (Remote)
Core
Trusted day-to-day contact for customers to ensure successful onboarding, coordinate with engineering, and maintain outstanding experiences.
Role type
Customer Success Executive Intern
Builds
AI and SaaS customer success programs
Domain
Artificial Intelligence / SaaS
Deliverable
product features
Required skills
customer relationship management, project coordination, requirement documentation, Jira ticket creation, risk identification, feature adoption support
Preferred skills
CRM tools, Jira, Confluence, Notion, AI tools, Google Workspace
Responsibilities
Conduct customer onboarding sessions, schedule and run regular customer meetings, convert customer discussions into action items, document meeting notes and requirements, create Jira tickets for engineering, track deliverables until completion, respond to customer enquiries, identify risks before customers become unhappy, help customers adopt new features
Seniority
Intern